PRIVACY POLICY

Last updated: 2026

  1. Introduction

U Build respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it and what rights you have.

This Privacy Policy applies when you use our website, create an account, place an order, request a quote, contact us, use WhatsApp, request support, request a return or interact with U Build in any way.

  1. Who we are

This website is operated by U Build.

Our contact details are:

Address: 130 Aberdare Dr, Phoenix, Durban, 4068

Email: info@u-build.co.za

Phone and WhatsApp: 076 839 1392

  1. Personal information we collect

We may collect the following personal information:

  1. Name and surname
  2. Phone number
  3. WhatsApp number
  4. Email address
  5. Billing address
  6. Delivery address
  7. Order details
  8. Payment status
  9. Products viewed, added to cart or purchased
  10. Account login details where an account is created
  11. Messages, quote requests and support requests
  12. Return and refund information
  13. Device information, browser information and website usage information
  14. Cookie information and analytics information
  15. Any other information you choose to provide to us
  16. How we collect personal information

We collect personal information when:

  1. You place an order
  2. You create an account
  3. You complete a form
  4. You contact us by phone, WhatsApp or through the website
  5. You request a quote
  6. You request delivery
  7. You request a return or refund
  8. You browse the website
  9. You subscribe to marketing, where available
  10. Payment, courier, website, analytics or support service providers send us information needed to provide our services
  11. Why we use personal information

We use personal information for the following purposes:

  1. To process orders
  2. To confirm payment
  3. To arrange delivery or collection
  4. To provide quotes
  5. To respond to customer questions
  6. To provide customer support
  7. To manage returns, refunds and warranty claims
  8. To keep order records
  9. To prevent fraud and unauthorised transactions
  10. To improve our website and customer experience
  11. To send order updates
  12. To send marketing messages where allowed by law or where you have agreed to receive them
  13. To comply with tax, accounting, legal and regulatory duties
  14. To protect our rights, customers, website and business
  15. Payment information

Payments may be processed by secure payment service providers.

U Build does not require or store full card details on the website.

Payment providers may process payment information according to their own security and privacy rules.

  1. Sharing personal information

We only share personal information where needed for lawful business purposes.

We may share personal information with:

  1. Payment service providers
  2. Delivery and courier service providers
  3. Website hosting providers
  4. Information technology service providers
  5. Customer support providers
  6. Accounting and professional advisers
  7. Product suppliers where needed for warranty, stock or delivery support
  8. Fraud prevention service providers
  9. Regulators, courts or public authorities where required by law

We do not sell your personal information.

  1. Cookies and website tracking

Our website may use cookies and similar technologies.

Cookies help the website work correctly, remember cart information, improve performance, measure website usage and support marketing where allowed.

You can manage cookies in your browser settings. Some website features may not work properly if cookies are disabled.

  1. Marketing messages

We may send marketing messages where you have agreed to receive them or where the law allows us to do so.

You can ask us to stop sending marketing messages at any time.

Even if you unsubscribe from marketing, we may still send important order, payment, delivery, account or legal messages.

  1. Keeping personal information

We keep personal information only for as long as needed for the purpose for which it was collected, unless the law requires or allows a longer period.

We may keep order, tax, payment and delivery records for legal, accounting, warranty and dispute purposes.

  1. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

No website, email, WhatsApp message or online system can be guaranteed to be completely secure. Customers should also take care when sharing information online.

  1. Your rights

You may have the right to:

  1. Ask what personal information we hold about you
  2. Request access to your personal information
  3. Request correction of incorrect personal information
  4. Request deletion of personal information where allowed by law
  5. Object to certain processing of your personal information
  6. Withdraw consent where processing is based on consent
  7. Unsubscribe from marketing messages
  8. Lodge a complaint with the Information Regulator South Africa

We may need to verify your identity before actioning a request.

  1. Children

This website is intended for use by adults or by customers using the website with the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate permission.

  1. Links to other websites

Our website may contain links to other websites.

We are not responsible for the privacy practices, content or security of other websites.

  1. International processing

Some service providers may process or store information outside South Africa.

Where this happens, we take reasonable steps to ensure that personal information is protected in a lawful and appropriate way.

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will apply from the date it is published on the website.

  1. Contact

For questions about this Privacy Policy or your personal information, please contact U Build.

Address: 130 Aberdare Dr, Phoenix, Durban, 4068

Email: info@u-build.co.za

Phone and WhatsApp: 076 839 1392